waterfall trail 11

Enjoy Your Stay Here.

Please keep in mind our Cabin Rental Policies and Procedures.

ARRIVAL/DEPARTURE 
 Check-in is 3:00 pm. Check-out is 10:00 am EST. No exceptions, please.

KEYLESS ENTRY 
 You will receive an e-mail with directions, welcome packet and an access key code one week prior to your arrival.

PAYMENT 
 50% deposit is charged when a reservation is made. Balance is due 45 days prior to arrival.

CANCELLATIONS/ REFUNDS 
 The cabin will be inspected prior to your arrival to ensure that all equipment is in good working order. In the event of a mechanical failure, we will make every effort to have all reported malfunctions corrected as promptly as possible. The property owner will not be obligated to give replacements or refunds in the event of failure or absence of any item, or for any public utility. No refunds will be given due to early departure. This includes departures due to inclement weather. You are responsible for the entire booking once your reservation has been made.

PETS 
 “An Incredible View” does not allow pets. If a pet has been on premises, a cleaning fee will be assessed and guests will be asked to leave cabin immediately, forfeiting reservation and deposit.

MAXIMUM OCCUPANCY 
 Local fire codes have established maximum of six occupants for our cabin. Failure to adhere to these maximums may result in fine, forfeiting reservation and deposit.

FINANCIAL RESPONSIBILITY 
Guests assume full responsibility for all damages, excessive cleaning charges, or any missing items including linens and towels. Please read the departure instructions in the cabin.

HOT TUBS AND COVERS 
 Hot tubs will be inspected after each rental. If any items such as food, alcohol, soaps or bath products, etc. are found in the hot tub, guest will be charged. Damage to any cover will result in a $350 charge. Covers should remain on the hot tub at all times when not in use. Children under the age of 16, pregnant women and persons with heart conditions or skin sensitivities should not use the hot tub.

FIREPLACE Fireplace is available from November 1 through February 28 only. Please adhere to this policy. Our cabin has gas logs with timers. Please read the instructions carefully before using.

DRIVING CONDITIONS 
 Most roads in our area are well maintained, but they are curvy and steep. While these roads are routinely maintained, inclement weather may make them impassable. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions. Winter road conditions and maintenance are not guaranteed. We do not refund due to road conditions. You are responsible for your transportation.

CUSTOMER COMMENTS 
 We hope you enjoy your stay in the beautiful Smoky Mountains and “An Incredible View”. In our efforts to improve our cabin and service, we welcome any comments you may have about your stay.

Plan your grand escape to Gatlinburg Tennessee and stay at our Luxury Wooded Cabin.